Contact
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34 rue des 3 Visages, 1er étage

62000 Arras

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Tel/SMS: +33 6 25 74 03 85

info@livingmemorytours.com

Siret: 821 007 556 00011

Reservation Terms & Conditions
 

Full payment is due at the time of booking and is fully refundable if you cancel at least twenty-one, (21), days before the tour start date. Bookings cancelled within twenty-one, (21), days of the tour start date will forfeit full payment.  Payment may be made by major credit card, (Visa / MC / AMEX) or by PayPal. 

When booking online you may opt-in for TourShield protection to protect you from cancellation penalties should you have to cancel within the cancellation period. Otherwise we recommend that you purchase trip cancellation insurance prior to travelling. 

 

Modifications are subject to availability and allowed up to forty-eight, (48), hours in advance.

 

Living Memory Tours reserves the right to adjust the proposed itinerary according to weather conditions, visitor safety and unplanned site closures on the day of the tour.

 

Should Living Memory Tours be unable to deliver any proposed Day Tour as booked, then Living Memory Tours liability will be limited to a full refund of Living Memory Tours Day Tour Fees. No refund will be applicable, in the event that any Day Tour is prevented due to “Force Majeure”.

The remittance of full or partial payment for a reserved tour(s) confirms acknowledgement and acceptance of these terms and conditions.  

What to Wear

The weather in northern France and Belgium is ever-changing and often humid.  As your tour will be outside it is important to be prepared for nearly anything. Note that the humidity can make it feel much cooler in the fall, winter and spring than the forecasted temperature. 

 

Be comfortable and dress in light layers that can be added or removed as the weather dictates.  Always have a waterproof outer layer; at times the wind can render an umbrella useless. 

In the summer it is a good idea to wear a hat and sunscreen. 

 

Wear comfortable walking shoes such as sneakers or light hiking shoes.  Rain can make battlefields and memorial sites muddy and slippery and we will be walking over uneven terrain.  Flip flops are not advised, but in dry, warm conditions comfortable, sturdy walking sandals will do.  

 
What to Bring
 
  • You will want to bring your camera and / or video camera to record the memories of your tour. 

 

  • Bring your sunglasses, even on cloudy days the Vimy Memorial is very bright.

 

  • Cash in Euros: If you wish to purchase a souvenir of your visit at the Visitor’s Centre gift shop, (major credit cards are also accepted), or leave a small donation. 

 

You are welcome to leave a Commemorative item at the memorial such as flowers, wreaths, flags, family photos, poems, letters, etc. It is a good idea to laminate photos or other paper items to protect them from the weather.  Commemorative items will remain at the grave or memorial until the caretakers, (usually the Commonwealth War Graves Commission), determine they have been too badly deteriorated by the weather to remain.