Frequently asked questions
Tours
What is included in the price of the tour?
All tours include transportation, lunch and museum or site admission, (where applicable) and the services of your own private guide for the day.
How long are the tours?
Full day tours are typically about 9.5 hours in length, but the In Flanders Fields Tour is about 13 hours. Note that tour time may be reduced in winter months due to site closures and shorter daylight hours.
Do you do half-day tours?
We do not offer half-day tours, however if you are unable to do a full day tour, you can contact us to arrange a custom private tour that fits your travel schedule.
Who are your guides?
Currently there is only one guide, Faye, who operates the tours, (plus she does the marketing, web design, accounting, research, etc.). You can learn more on our “About” page.
How many people will be on the tour?
What kind of vehicle is used for the transportation?
Where is the pick up point for the tour?
Do you pick up and drop-off in other cities or towns than Arras?
Do you offer reduced rates for children?
Sorry but we do not offer reduced rates for children on our tours since a child takes the same space in a vehicle as an adult and the age of our clients has little impact on the costs of operating a tour.
Bookings, Payments & Cancellations
How can I book a tour?
Why can’t I book your tours on Viator or other online travel sites?
How do I pay for a tour? When is payment due?
Is paying online secure?
What happens if I have to cancel a tour?
Activity Level / Accessibility
How much walking is required on tour?
Can you accommodate people with limited mobility?
Food
What kind of lunch is included?
I have special dietary requirements, can you accommodate?
Can I bring snacks on tour?
You are more than welcome to bring your own snacks along however we ask that you not consume food in the tour vehicle unless you are obligated due to medical reasons, (diabetic, etc.). Most memorial sites have designated picinic areas with bins for refuse and we appreciate you waiting until we stop to consume any snacks you have brought along.
Solo Travellers
I am travelling alone, can I still book a tour?
Why is there a single supplement fee?
Do you refund the single supplement fee if there are other people booked on the same tour?
Family Connections
I have a relative who served with the Canadian Corps in the Great War, can I visit the areas where he was?
My relative was killed in the war, can I visit his grave?
Private and Custom Tours
What is the difference between a private tour and a custom tour?
-
need to be picked up / dropped off outside of Arras -
wish to trace the steps of a relative(s) who fought in the war -
visit a cemetery or memorial that is outside of the normal tour routes -
prefer an à la carte tour
Do you offer WW2 tours to Normandy?
Group Tours
I have more than 8 people in my group, can you accommodate?
I have a group and a motor coach already arranged, I just need a guide, can you assist?
Travel Agents and Industry Partners
Do you offer travel agents a commission?
Do you sell your tours through third party booking agencies and OTA’’s such as Viator?